Project Pop Data Requests
Last updated: September 13, 2026
You can request access to or deletion of personal information associated with Project Pop by contacting Gaia Super Lab. You do not need a Project Pop account to play or to make a request.
1. Send your request
Email support@gaiasuperlab.com with the subject “Project Pop privacy request”. Say whether you want access, deletion, or both, and which platform you use (iOS or Android).
Include your app version if available. We will request only the additional information needed to locate your records and verify that they belong to you. If a purchase is involved, a store order or transaction reference may be needed. Do not send passwords, full card numbers, medical information, or unrelated identity documents.
2. Understand the scope
- Local game data: progress and preferences are stored on your device. Removing the app generally removes this local data. Device backups are managed separately through your operating system.
- Analytics and diagnostics: we assess requests for identifiable Firebase analytics and crash records using the identifiers available for your installation and the provider’s supported privacy tools.
- Purchase support: we assess RevenueCat records associated with your purchase or app identifier. Apple and Google control their own store transaction records.
- Advertising: Unity and ironSource may hold device and advertising data. We will explain the applicable provider request process where the provider handles the request directly.
- Support correspondence: your request can include messages you previously sent us.
3. What happens next
We review the request, verify the relevant records, and explain what can be deleted and any information that must be retained for purchases, fraud prevention, legal obligations, or handling the request. We respond within the period required by applicable law. Information that has already been aggregated or de-identified may no longer be attributable to a particular player.
Deleting app or provider records does not automatically refund a purchase, cancel a store transaction, or delete data held independently by Apple or Google. We will explain any effect on purchase restoration before proceeding.
Stop future optional collection
Use Settings → Data & Privacy in Project Pop to change your choices. On iOS, you can also manage tracking permission in the device’s Privacy & Security settings. Changing these controls does not automatically delete information already received by a provider.
For information controlled directly by an advertising provider, use the rights and contact options in the Unity Privacy Policy.